SOGGY DOGGY PET WASH
Privacy Policy
Last updated: 08/01/20261. IntroductionSoggy Doggy Pet Wash (“we”, “us”, “our”) is committed to protecting the privacy of personal information we collect, use, and store.This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).2. What Information We CollectWe may collect personal information including, but not limited to:NamePhone numberEmail addressResidential or service addressBooking and service detailsPet information (such as breed, age, behaviour notes)Payment-related information (processed securely via third parties)We may also collect information provided by contractors or operators, including business and contact details.3. How We Collect InformationPersonal information may be collected when you:Make a bookingContact us via phone, email, website, or social mediaUse our website or booking systemsEngage with us as a contractor or franchiseeInformation may be collected directly from you or through authorised third-party booking or payment systems.4. Why We Collect InformationWe collect personal information to:Provide and manage servicesProcess bookings and paymentsCommunicate with customers and contractorsManage business operations and recordsImprove services and customer experienceMeet legal and regulatory requirements5. Use and Disclosure of InformationWe may disclose personal information to:Authorised operators or contractors for service deliveryThird-party service providers (such as booking or payment platforms)Legal or regulatory authorities where required by lawWe do not sell personal information to third parties.6. Independent OperatorsServices may be provided by independent contractors operating under the Soggy Doggy Pet Wash brand.Personal information is shared with operators only to the extent necessary to deliver services and operate the business.7. GPS & Operational DataWhere applicable, GPS tracking devices may be used in company-owned trailers for asset protection, safety, and operational purposes.Location data relates to business assets and is handled in accordance with applicable privacy and surveillance laws.8. Data SecurityWe take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.Information is stored securely and accessed only by authorised persons or systems.9. Access & CorrectionYou may request access to the personal information we hold about you and request corrections if information is inaccurate, incomplete, or out of date.Requests can be made using the contact details below.10. Cookies & Website UseOur website may use cookies or similar technologies to improve functionality and user experience.You can disable cookies through your browser settings if you prefer.11. Retention of InformationWe retain personal information only for as long as necessary to:Provide servicesMeet legal obligationsResolve disputesInformation is securely destroyed or de-identified when no longer required.12. ComplaintsIf you have concerns about how your personal information is handled, please contact us.We will investigate complaints promptly and aim to resolve them fairly.13. Governing LawThis Privacy Policy is governed by the laws of Queensland and New South Wales, Australia.14. Changes to This PolicyWe may update this Privacy Policy from time to time.The current version will always be available on request or via our website.15. Contact UsFor privacy-related enquiries, access requests, or complaints, contact:📧 bookings@soggydoggypw.com.au
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All content, policies, terms and conditions, waivers, consent forms, and written materials are the intellectual property of Soggy Doggy Pet Wash. No part of these documents may be reproduced, distributed, modified, or used for commercial purposes without prior written permission.
All content, policies, terms and conditions, waivers, consent forms, and written materials are the intellectual property of Soggy Doggy Pet Wash. No part of these documents may be reproduced, distributed, modified, or used for commercial purposes without prior written permission.